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All workshops can be custom-made to meet the needs of your agency.TRAINING FOR ROLE MODELS Emosmart Leadership Curriculum This curriculum is the flagship of the YESS leadership training. Role models / leaders will learn to integrate the essential emotional intelligence skills to create trust, choice and positive impact in their relationships 1. Leadership is Positive Role Modeling The wheel of positive role modeling demonstrates the impact and connection of role modeling to leadership. 2. Dysfunctional Behavioral Dynamics – Every day UN-positive role modeling We all respond every day thousands of times when communicating with others.
Are you aware of all your responses and how they impact your communication? In order to understand others, we must first become aware of our own instinctive responses in moments of conflict. 3. Digging Deeper – What drives behavior? Now that you have gained insight into different behavioral dysfunctional dynamics, the course will take you to the next level of EmoSmart Leadership™: The Hot Buttons. These core beliefs drive our thoughts, perception of self, others and behavior itself. They determine who you are and how others perceive you. They determine to great extend if you will be successful. Awareness of your Hot Buttons provides you great insight into what is holding you back and how to overcome. 4. Emotional management – The unrelenting influence of emotions on the behavior Emotional Intelligence requires deep insight into the influence of emotions on what we do and how we think. The YESS Institute’s leadership teachings perceive emotional management as a cornerstone to successful role modeling and effective leadership. Emotions are the gasoline, the fuel that drives us. 5. Relationship Creature – insight into the unwritten, underlying dynamics that determine the success or failure of relationships When two people communicate, they have a relationship. Relationships are determined by unseen, unwritten laws that determine the outcome of the communications. This class teaches students to take accountability and responsibility for their “invisible” contribution to relationships. 6. Agreements – Boundaries broken down into its cellular components Setting boundaries is common sense. How to do that productively is less obvious. Agreements are the molecules that make or break boundaries. Are you aware of all the unspoken, behavioral agreements you have with others. You may have spoken agreements that contradict your behavioral agreements. Guess which agreement others will pick up on?
7. Effective verbal confrontation: A skill that distinguishes true leaders
Confrontation brings the fight or flight response out of people. Some people never do it, others love to be in your face. None is effective or productive. True leaders know that successful relationships require constant confrontation. They confront others because they care about the relationship. Running away or attacking is not caring. You will learn the skill and the exact wording for different real life scenarios. 8. The wheel of caring – The foundation of effective teamwork This class combines and connects all the former classes into one coherent teaching. It provides insight into how the learned lessons fit into a puzzle: the wheel of caring.
9. The paradox of caring for others
It seems a paradox that caring for others is build upon caring for self. The wheel of burnout shows the consequence when caring for self is missing. Nobody benefits.
It is an art and discipline to nurture self without judgment. 10. The power of acknowledgment as a key aspect to a leader with high EQ Giving is receiving. Receiving means being open to acknowledgment of others. It also requires being able to acknowledge self – the hardest task of all. The “Windows of the Soul” exercise opens our eyes to who others really are. DURATION: 10 classes of each 2 hours Turning Caring People Into Inspiring Volunteers! Burnout brings resentment, poor productivity, misunderstandings, a bad office environment and unreliable volunteers. Worst of all, burnout makes caring people stop caring. Recruiting and training staff and volunteers is an investment of time and resources.
Increased retention rates of staff and volunteers translate into more effective programs with better results. Your investment will pay off many times. This session is all about gaining insight and learning tools to deal with burnout. You will:
 | Learn about the core cause of burnout: "The Wheel of Burnout" |
| Discover how to get and stay on "The Wheel of Caring" |
| Recognize the early warning signs for burnout in your volunteers |
| Get 5 Ways to build a support system |
| Take back to your office: 10 Ways to Inspire Volunteers |
DURATION : 3 HOURS Staying Kool™ for Adults - Social Emotional Learning The majority of your communication is NON-verbal. So, what are you truly communicating with your behavior? What are the "acts" you play? Do they bring you the best results? At what cost? This session will give you:
| Insight into the very human dysfunctional "Acts" |
| Solutions in dealing with Conflict and Confrontation in a productive way - that means not avoiding the real issue |
| Insight into what is the heat under your "Emotional Pressure Cooker" |
| Ways to "Stay Kool" when you are boiling |
| Handy hints to effective communication |
DURATION: 3 HOURS Positive Role Modeling - Pathways to Connection - Mentors and teachers have best intentions. They want to help. The question is: Is that sufficient to be a positive role model? Their reality may be worlds apart from the kid's. The youth may be pushing buttons. How does the mentor or teacher react? That is the moment each role model will make a substantial impact: positive or negative. This session addresses the essence of being a role model. You will take home:
| The Insight Button Technique™ : Analyze your behavior and how to get better results |
| The top 10 Mistakes mentors and role models make and how to deal with them |
| 11 Handy hints on how to be an inspirational role model |
| Foundational character building blocks for a role model to pass on |
DURATION: 3 HOURS
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